Notifications

For LibreLinkUp App Versions 4.0 or Later

The notification types available in LibreLinkUp depend on the sensor your connection is using. You do not need to have the app open or running in the background to receive notifications.

The notification types are:

  1. If your connection is using a FreeStyle Libre sensor:

    • Glucose reading - when your connection scans their sensor

    • New sensor started – when your connection starts a new sensor

    • Sensor ended (if available) – when your connection’s sensor has ended

  2. If your connection is using a FreeStyle Libre 2 sensor:

    • Glucose reading - when your connection scans their sensor

    • Shared glucose alarms (if available) – glucose alarms if your connection is using a FreeStyle Libre 2 sensor that does not provide automatic glucose readings

    • LibreLinkUp-set glucose alarms (if available) – glucose alarms if your connection is using a FreeStyle Libre 2 sensor that provides automatic glucose readings.

    • No Recent Data (if available) - when the LibreLinkUp app has not received a glucose reading from a connection in over 5 minutes

    • Dismissed glucose alarm (if available) – when your connection acknowledges their glucose alarm in their FreeStyle Libre app

    • New sensor started – when your connection starts a new sensor

    • Sensor ended (if available) – when your connection’s sensor has ended

  3. If your connection is using a FreeStyle Libre 3 sensor:

    • LibreLinkUp-set glucose alarms – receive glucose alarms based on your connection’s glucose reading.

    • No Recent Data – when your connection’s app has lost connectivity with the LibreLinkUp server for a specified amount of time

    • Connection’s device reconnected (if available) – when your connection’s device has reconnected to the LibreLinkUp server

    • New sensor started – when your connection starts a new sensor

    • Sensor ended – when your connection’s sensor has ended

Notification settings can be changed by connection and depend on the sensor your connection is using. To change the connection’s notifications settings:

  1. Go to the connection’s main screen

  2. Tap the gear icon

  3. Change the notification settings

  1. If your connection is using a FreeStyle Libre sensor or a FreeStyle Libre 2 sensor started with another device:

    • Toggle glucose readings on or off

  2. If your connection is using a FreeStyle Libre 2 sensor and LibreView account is registered outside of the United States:

    • Toggle glucose readings on or off

    • Set the low glucose alarm settings

    • Toggle low glucose alarm on or off

    • If the low glucose alarm is toggled on, set or view the low glucose alarm level. You will receive a notification when your connection’s glucose readings fall below this alarm level.

    • Set the high glucose alarm settings

    • Toggle high glucose alarm on or off

    • If the high glucose alarm is toggled on, set or view the high glucose alarm level. You will receive a notification when your connection’s glucose readings rise above this alarm level.

    • Set the No Recent Data notification settings (if available)

    • Toggle No Recent Data on or off

    • Set the No Recent Data time period and tap Save. If No Recent Data is toggled on, you will receive a notification if you have not received any glucose readings within this time period.

  3. If your connection is using a FreeStyle Libre 2 sensor and LibreView account is registered in the United States:

    • Toggle glucose readings on or off

    • Set the low glucose alarm settings

    • Toggle low glucose alarm on or off

    • If the low glucose alarm is toggled on, set the low glucose alarm level and tap Save. You will receive a notification when your connection’s glucose readings fall below this alarm level.

    • Set the high glucose alarm settings

    • Toggle high glucose alarm on or off

    • If the high glucose alarm is toggled on, set the high glucose alarm level and tap Save. You will receive a notification when your connection’s glucose readings rise above this alarm level.

    • Set the urgent low glucose alarm settings

    • Toggle urgent low glucose alarm on or off

    • Your connection’s urgent low glucose alarm level is fixed at 55 mg/dL (3.1 mmol/L) and cannot be changed.

  4. If your connection is using a FreeStyle Libre 3 sensor and LibreView account is registered outside of the United States:

    • Set the low glucose alarm notification settings

    • Toggle low glucose alarm on or off

    • If the low glucose alarm is toggled on, set the low glucose alarm level and tap Save. You will receive a notification when your connection’s glucose readings fall below this alarm level.

    • Set the high glucose alarm notification settings

    • Toggle high glucose alarm on or off

    • If the high glucose alarm is toggled on, set the high glucose alarm level and tap Save. You will receive a notification when your connection’s glucose readings rise above this alarm level.

    • Set the No Recent Data notification settings

    • Toggle No Recent Data on or off

    • Set the No Recent Data time period and tap Save. If No Recent Data is toggled on, you will receive a notification if you have not received any glucose readings within this time period.

  5. If your connection is using a FreeStyle Libre 3 sensor and LibreView account is registered in the United States:

    • Set the low glucose alarm notification settings

    • Toggle low glucose alarm on or off

    • If the low glucose alarm is toggled on, set the low glucose alarm level and tap Save. You will receive a notification when your connection’s glucose readings fall below this alarm level.

    • Set the high glucose alarm notification settings

    • Toggle high glucose alarm on or off

    • If the high glucose alarm is toggled on, set the high glucose alarm level and tap Save. You will receive a notification when your connection’s glucose readings rise above this alarm level.

    • Set the urgent low glucose alarm settings

    • Toggle urgent low glucose alarm on or off

    • Your connection’s urgent low glucose alarm level is fixed at 55 mg/dL (3.1 mmol/L) and cannot be changed.

    • Set the No Recent Data notification settings

    • Toggle No Recent Data on or off

    • Set the No Recent Data time period and tap Save. If No Recent Data is toggled on, you will receive a notification if you have not received any glucose readings within this time period.

You can choose to receive a Lost Connectivity notification (if available) when your LibreLinkUp app may have lost connectivity with the LibreLinkUp server. To change this notification setting:

1. Open the Navigation Menu. From the main screen in your LibreLinkUp app, tap the “three lines” icon in the upper left corner to open the main menu.

2. Tap Settings.

3. Tap App Settings.

4. Toggle Lost Connectivity on or off.

Having trouble receiving notifications?

  1. Make sure your phone has an active Internet connection (Wi‐Fi or cellular).

  2. Turn off Airplane Mode.

  3. Turn off Do Not Disturb.

  4. Make sure your phone is sufficiently charged.

  5. Make sure your phone has at least 66MB of available memory.

Note: If you have not enabled notifications permissions for the LibreLinkUp app on your smartphone’s operating system, you will not be able to view the notification settings for your connections. To view the notification settings for your connections, go to the notification settings on your smartphone’s operating system and enable notifications for the LibreLinkUp app.

Still Have Questions?

Contact Support

Related Articles

  1. The LibreLinkUp app is only compatible with certain mobile device and operating systems. Please check www.librelinkup.com for more information about device compatibility before using the app. Use of FreeStyle Libre-compatible apps and LibreLinkUp may require registration with LibreView. The LibreLinkUp mobile app is not intended to be a primary glucose monitor: users must consult their primary device(s) and consult a healthcare professional before making any medical interpretation and therapy adjustments from the information provided by the app. This device is not intended to replace self-monitoring practices as advised by a physician.
  2. The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check the website for more information about device compatibility before using the app.
  3. The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the FreeStyle LibreLink app or when symptoms do not match the app readings. The FreeStyle Libre sensor communicates with the FreeStyle Libre reader that started it or the FreeStyle LibreLink app that started it. A sensor started by the FreeStyle Libre reader will also communicate with the FreeStyle LibreLink app.
  4. Transfer of glucose data between applications depends on internet connectivity.
  5. Both LibreLinkUp and FreeStyle Libre app users must enable glucose alarms in their apps and have internet connectivity for the LibreLinkUp user to receive shared glucose alarms from Connections using a FreeStyle Libre 2 sensor that does not provide automatic glucose readings. The FreeStyle app users must have internet connectivity and the LibreLinkUp user must have internet connectivity and enable glucose alarms in their app for the LibreLinkUp user to receive LibreLinkUp-set glucose alarms when the Connection is using a FreeStyle Libre 2 sensor that provides automatic glucose readings.
  6. Requires use of a compatible FreeStyle sensor.
  7. Not all mobile apps, products, or features are available in all regions.