Notifications

For LibreLinkUp App Versions 4.0 or Later

The notification types available in LibreLinkUp depend on the sensor your connection is using. You do not need to have the app open or running in the background to receive notifications.

The notification types are:

  1. If your connection is using a FreeStyle Libre sensor:

    • Glucose reading - when your connection scans their sensor

    • New sensor started – when your connection starts a new sensor

  2. If your connection is using a FreeStyle Libre 2 sensor:

    • Glucose reading - when your connection scans their sensor

    • Shared glucose alarms – receive the same glucose alarms your connection receives in their FreeStyle Libre app

    • Dismissed glucose alarm – when your connection acknowledges their glucose alarm in their FreeStyle Libre app

    • New sensor started – when your connection starts a new sensor

  3. If your connection is using a FreeStyle Libre 3 sensor:

    • LibreLinkUp-set glucose alarms – receive glucose alarms based on your connection’s glucose reading.

    • No Recent Data – when the LibreLinkUp app has not received a glucose reading from a connection in over 5 minutes

    • New sensor started – when your connection starts a new sensor

    • Sensor ended – when your connection’s sensor has ended

Notification settings can be changed by connection and depend on the sensor your connection is using. To change the connection’s notifications settings:

  1. Go to the connection’s main screen

  2. Tap the gear icon

  3. Change the notification settings

  1. If your connection is using a FreeStyle Libre sensor:

    • Toggle glucose readings on or off

  2. If your connection is using a FreeStyle Libre 2 sensor and LibreView account is registered outside of the United States:

    • Toggle glucose readings on or off

    • Set the low glucose alarm settings

    • Toggle low glucose alarm on or off (Note - You can only enable the low glucose alarm in the LibreLinkUp app for your connection if they first enable the low glucose alarm in their FreeStyle Libre app)

    • Your connection’s low glucose alarm threshold value will appear only if your connection first enables the low glucose alarm in their FreeStyle Libre app and you enable the low glucose alarm in the LibreLinkUp app. This low glucose alarm threshold value can only be changed in your connection’s FreeStyle Libre app.

    • Set the high glucose alarm settings

    • Toggle high glucose alarm on or off (Note - You can only enable the high glucose alarm in the LibreLinkUp app for your connection if they first enable the high glucose alarm in their FreeStyle Libre app)

    • Your connection’s high glucose alarm threshold value will appear only if your connection first enables the high glucose alarm in their FreeStyle Libre app and you enable the high glucose alarm in the LibreLinkUp app. This high glucose alarm threshold value can only be changed in your connection’s FreeStyle Libre app.

  3. If your connection is using a FreeStyle Libre 2 sensor and LibreView account is registered in the United States:

    • Toggle glucose readings on or off

    • Set the low glucose alarm settings

    • Toggle low glucose alarm on or off (Note - You can only enable the low glucose alarm in the LibreLinkUp app for your connection if they first enable the low glucose alarm in their FreeStyle Libre app)

    • Your connection’s low glucose alarm threshold value will appear only if your connection first enables the low glucose alarm in their FreeStyle Libre app and you enable the low glucose alarm in the LibreLinkUp app. This low glucose alarm threshold value can only be changed in your connection’s FreeStyle Libre app.

    • Set the high glucose alarm settings

    • Toggle high glucose alarm on or off (Note - You can only enable the high glucose alarm in the LibreLinkUp app for your connection if they first enable the high glucose alarm in their FreeStyle Libre app)

    • Your connection’s high glucose alarm threshold value will appear only if your connection first enables the high glucose alarm in their FreeStyle Libre app and you enable the high glucose alarm in the LibreLinkUp app. This high glucose alarm threshold value can only be changed in your connection’s FreeStyle Libre app.

    • Set the urgent low glucose alarm settings

    • Toggle urgent low glucose alarm on or off

    • Your connection’s urgent low glucose alarm threshold value is fixed at 55 mg/dL (3.1 mmol/L) and cannot be changed.

  4. If your connection is using a FreeStyle Libre 3 sensor:

    • Set the low glucose alarm notification settings

    • Toggle low glucose alarm on or off

    • If the low glucose alarm is toggled on, set the low glucose alarm threshold value and tap Save. You will receive a notification when your connection’s glucose readings fall below this threshold value.

    • Set the high glucose alarm notification settings

    • Toggle high glucose alarm on or off

    • If the high glucose alarm is toggled on, set the high glucose alarm threshold value and tap Save. You will receive a notification when your connection’s glucose readings rise below this threshold value.

    • Set the No Recent Data notification settings

    • Toggle No Recent Data on or off

    • Set the No Recent Data time period and tap Save. If No Recent Data is toggled on, you will receive a notification if you have not received any glucose readings within this time period.

Having trouble receiving notifications?

  1. Make sure your phone has an active Internet connection (Wi‐Fi or cellular).

  2. Turn off Airplane Mode.

  3. Turn off Do Not Disturb.

  4. Make sure your phone is sufficiently charged.

  5. Make sure your phone has at least 66MB of available memory.

Note: If you have not enabled notifications permissions for the LibreLinkUp app on your smartphone’s operating system, you will not be able to view the notification settings for your connections. To view the notification settings for your connections, go to the notification settings on your smartphone’s operating system and enable notifications for the LibreLinkUp app.

Notifications

For LibreLinkUp App Versions 3.0 to 3.2

Notifications are defaulted to On and can be changed by connection. You do not need to have the app open or running in the background to receive notifications.

To change the connection’s notifications settings:

  1. Go to the connection’s main screen

    • Tap the bell icon

    • Toggle notifications on or off

    Having trouble receiving notifications?

    1. Make sure your phone has an active Internet connection (Wi‐Fi or cellular).

    2. Turn off Airplane Mode.

    3. Turn off Do Not Disturb.

    4. Make sure your phone is sufficiently charged.

    5. Make sure your phone has at least 66MB of available memory.

    Note: If you have enabled notifications for your Connections in the notification settings and you still are not receiving notifications, go to the notifications settings on your smartphone’s operating system and enable notifications for the LibreLinkUp app.

    Still Have Questions?

    Contact Support